Terms & Conditions

These Terms & Conditions are also Evorrah’s service agreement. Section 4 is our cancellation policy and section 5 our refund policy. Our Privacy Policy, which contains our cookie policy, is at evorrah.com/privacy.

1. Scope of work

Each suite is created bespoke for your event, based on the answers you give in Your Vision, the short set of questions in your private portal. Designs are not templated; every element is composed from scratch around your event details, colour palette, and tone of voice.

The service is sold as one of three packages:

• Essentials — 6 designed pieces of your choosing, one creative direction and one round of revisions across the suite. Covers up to 300 guests. We handle four services on your event, the first four of the twelve. Your direction is presented within 3 business days of Your Vision; once you approve it, your suite is delivered for review within 5 business days. We ask for at least 14 days between your order and your event.
• The Whole Event — 9 designed pieces, two creative directions to choose between and two rounds of revisions across the suite. Covers up to 400 guests. Your event website and an animated envelope opening are included, and we handle eight services on your event, the first eight of the twelve — your guest list imported and cleaned, your guest messaging configured and checked before anything sends, and your website built and published. We ask for at least 21 days between your order and your event.
• Fully Handled — 12 designed pieces, three creative directions to choose between and three rounds of revisions across the suite. Covers up to 600 guests. Everything in The Whole Event, and then we handle all twelve services on your event: your guest list built and kept current, your guest messages written, scheduled and sent, your replies chased, your seating built and re-seated through late changes, and your event recap and archive delivered afterwards. We ask for at least 45 days between your order and your event, and we take a limited number of events in any one week. That limit is kept by hand, against event dates rather than at checkout: if the week of your date is already full we tell you and offer you the nearest date we can keep properly — or, if you have not yet submitted Your Vision, the full refund set out in section 4.

What we do not do, at any package. We do not provide catering, valet and parking, security, or AV and production. Where your event needs them we will record who is providing them, what they need from us and by when, and send them what we hold — the final head count, the dietary list, the guest list and the running order — but the work itself remains theirs.

Printing is never included, at any package. Evorrah designs your pieces and prepares them as print-ready files, each with a measured specification sheet. Physical printing, paper and stock, finishing, assembly, envelopes, postage and delivery are arranged by you directly with the printer or vendor of your choice, and are charged by them. We do not print, manufacture, source paper, coordinate production, fulfil, ship or deliver physical pieces. Where Your Vision records a paper stock, technique, quantity or dimension, that information is used to prepare suitable files and to write your printer's specification — never to place an order on your behalf.

Suites bought before 24 August 2026 were sold under an earlier range of sizes and occasion collections, all of them now retired. Those agreements are unchanged and continue on the terms they were bought under, including their piece counts, revision allowances and lead times.

Every suite also includes your creative direction boards, your event style guide, a guide for your vendors, and Social Assets at no additional cost.

2. Your Vision & revisions

Design work begins within 24 hours of receiving your completed answers in Your Vision. Revisions are submitted directly through your private portal.

There are two stages, and each has its own allowance.

Your creative direction. We present the number of directions your plan carries — one on Essentials, two on The Whole Event, three on Fully Handled — within 3 business days of your completed Your Vision. Each is a distinct world for your event: its own palette, typography and feel. Where your plan carries more than one, you choose between them; where it carries one, you have a round of changes on it. Tell us what to change and we rework the direction and present it again. This is the stage where we would much rather hear everything you are thinking, because the direction you approve here is what the whole suite is then built from.

Your suite. Once you approve a direction, your suite includes the number of revision rounds your plan carries — one on Essentials, two on The Whole Event, three on Fully Handled. A round is one pass across the whole suite: you review everything that has been delivered, gather all your notes together, and send them in one go — we then work through every note and return the revised pieces for another look. Notes on five different pieces in a single pass count as one round, not five. Rounds beyond your suite’s allocation can be added at any time. Because a round is a pass over every piece in your suite, the fee rises with the larger suites; the exact amount for your plan is shown in your portal before you commit to one.

If you reach the end of either allowance and something still is not right, write to us. We would rather talk it through with you than have you spend another round guessing.

3. Payment

Payment is collected up front through Stripe. All transactions are processed securely; we do not store card details. Pricing displayed at checkout is the final price for the suite selected.

Currency. All prices are set and charged in US dollars. If you are paying from outside the United States, Stripe’s payment page may offer you the same price in your local currency, converted at Stripe’s own rate at the moment of payment. Accepting that offer is your choice: Stripe then converts and your statement shows the converted amount, which may differ slightly from the dollar figure because of Stripe’s rate and its conversion fee. Decline it and you are charged the dollar price. The price of the plan is the US dollar figure either way.

4. Cancellation

You may cancel at any time by emailing hello@evorrah.com from the address on your account. What happens next depends on how far your project has progressed:

• Before you submit Your Vision — full refund, no questions asked.
• After you submit Your Vision — no refund; see Refunds, below. Design work begins within 24 hours of your completed answers, so submitting them is the point of no return. Cancelling stops further work and closes the project, but does not reverse payment.

5. Refunds

Because all work is bespoke and design begins immediately after your answers are received, we do not offer refunds once Your Vision has been submitted. If you need to delay or pause your project, please contact us and we will work with you to reschedule.

If you believe a charge was made in error — wrong amount, duplicate charge, or a charge you don’t recognize — contact us first at hello@evorrah.com; most billing errors are resolved directly and faster than a bank dispute. If you instead file a chargeback with your card issuer, we will submit evidence of the service provided (your answers in Your Vision, delivered files, portal activity, and correspondence) to your card network within the timeframe it sets. We do not lock portal access while a dispute is open; we resolve it directly with the bank.

6. Delivery & usage

Digital pieces are delivered as shareable links and downloadable files via your private portal, including full-resolution, print-ready files (300 dpi, with bleed marks) for every piece — standard on every plan, not an upgrade. Files are yours to use for your event and personal archives. Designs may not be resold, redistributed as templates, or used for commercial purposes without written permission.

7. Intellectual property

All designs remain the intellectual property of Evorrah; you receive a perpetual licence for personal and event-related use. We may use anonymised previews of completed work in our portfolio unless you request otherwise in writing.

Typefaces, stock imagery, and other third-party materials used in your designs are licensed to us for use in the delivered files; those licences are not transferred to you and do not permit extracting such materials for separate use outside the delivered pieces.

8. Communication & text messages (SMS)

All project communication takes place through your private portal. We respond to messages and approvals within the response time of your plan: two business days on Essentials, one business day on The Whole Event, and the same business day on Fully Handled.

The Evorrah guest messaging programme. Where you use our guest-list and RSVP features, we send event text messages to the guests you add — save-the-dates, invitations, RSVP requests and reminders, event and venue information, schedule changes, and thank-you messages after the event. Every message names both you and Evorrah. We send no marketing by text, and we never text a guest about any event other than yours.

Who receives them, and on what basis. You add your guests’ mobile numbers in your portal and confirm, under section 9 below, that you are authorised to provide them for event-related communication. Before any number can be texted you must additionally tick that guest’s SMS consent box; that consent is stored against the specific number you entered, so changing the number withdraws it until you give it again.

How often. Message frequency varies by event and by what you choose to send. Our automatic sequence is at most six messages to any one guest across the life of an event — a save-the-date, the invitation, one re-send by text if the invitation goes unopened, two reply chases and a thank-you — and most guests receive fewer, because a stage whose reason has passed is skipped. Anything you choose to write and send yourself is on top of that.

Cost. Message and data rates may apply from the recipient’s own mobile carrier. Evorrah does not charge your guests to receive them.

The public messaging disclosure — who sends, what is sent, how a guest consents, and how to stop — is at evorrah.com/sms.

Opting out, and getting help. Every message we send carries an opt-out instruction. A guest may reply STOP at any time to stop receiving messages: that number is suppressed immediately, across every event and every host on the platform, and we send one confirmation and nothing after it. Replying START opts back in. Replying HELP returns contact details for this messaging programme. The carrier-standard keywords STOP, STOPALL, UNSUBSCRIBE, CANCEL, END and QUIT are all honoured. Guests may also email hello@evorrah.com and we will remove a number by hand.

9. Your content

You confirm that you have the right to share everything you submit to us — names, text, photographs, logos, trademarks, and guest details — and that our use of it to create your suite will not infringe anyone else’s rights. Where you upload information about other people (such as your guest list), you confirm you are authorised to share it for the purpose of managing your event. You agree to cover us against claims arising from content you supplied.

10. Limitation of liability

We stand behind our work, and the revision process exists to make it right. Beyond that, to the fullest extent permitted by law, our total liability for any claim arising from these services is limited to the amount you paid for the suite concerned, and we are not liable for indirect or consequential losses (such as costs of reprinting through third parties, event losses, or lost profits). Nothing in these terms limits liability that cannot lawfully be limited.

11. Events beyond our control

Neither of us is responsible for delays or failures caused by circumstances genuinely beyond reasonable control (natural disasters, widespread outages of our infrastructure providers, and similar). If such an event delays your project, we will tell you promptly and either reschedule delivery or, if your event date cannot be met because of it, refund the undelivered portion.

12. Data deletion

You can request deletion of your account and project data at any time by emailing hello@evorrah.com from the address on your account. Once verified, we remove everything that identifies you: your name, email address and phone number, the answers you gave in Your Vision, your guest list, delivered files, messages, and notification history. This cannot be undone, so we’ll confirm with you before proceeding.

What we keep, and why: the payment and accounting records financial and tax law require us to retain — what was bought, when, and for how much — with no name, address or phone number attached to them, so they no longer identify you. The record of what you consented to is kept for the same reason: it is our evidence that we were entitled to contact you. Payment records also exist with our processor, Stripe, under Stripe’s own data policy rather than ours. If your files were included in our portfolio with your consent, deletion also removes them from the portfolio.

Privacy Policy

Our Privacy Policy is maintained as a single document at evorrah.com/privacy. It covers what data we collect and why, how we use it, our third-party processors, retention periods, your rights, cookies, and security.

13. Governing law

evorrah.com and the “Evorrah” brand are operated by Innovatech Brazil LLC, a Delaware limited liability company with its principal office in Florida, doing business as Evorrah. These terms form the agreement between you and that operator. They are governed by the laws of the State of Florida, without regard to conflict-of-law principles. Any dispute will first be addressed in good faith by direct communication before any formal proceeding; any formal proceeding will be brought in the courts of the State of Florida.

These terms are written and published in English, and the English text is the only binding version. If any discrepancy, inconsistency or difference of interpretation ever arises between the English text and any other rendering of it, the English text prevails.

14. Contact

For questions about these terms or the privacy policy: hello@evorrah.com